Patient Information
Information At Your Fingertips
If you are a new patient, please bring the following to your first consultation:
- New patient form
- A valid Medicare cards
- Valid OSHC/OVC membership details
- Workcover patients will need to inform their employer and bring that employer’s contact details for verification to arrange payment
Help us eliminate waiting times by arriving at least 5 minutes before your consultation.
Fees
Billing Policy
We are a mixed billing practice.
Patients who hold a health care card, pension card, are over the age of 65, under the age of 18 who hold a valid Medicare card are eligible for bulk billing at our clinic. All other patients are privately billed. Please contact reception to get an estimate of the cost of your appointment.
Services excluded from bulk billing include:
- WorkCover
- Some procedures
- Implanon Insertions/Removals
- Pre-employment medical assessments
- Driver assessment forms
- Medical reports
- Skin cancer checks
Further information is available at time of booking. Payment is preferred on the day.
As of August 19th, we will be transitioning to Private billing for all patients on Weekends due to operational costs. Therefore, starting from this date, BULK BILLING will not be available.
If patients FTA (fail to attend) their appt then a fee WILL be charged and may impact being able to book another appt.
Appointments are cancelled within 3 hours before the appointment then a fee MAY apply.
Fees & Medicare Rebates
Mixed Billing Fees – July 2023
Consultation| Service | Item Number | Fee | Rebate | Gap |
| Standard Consult | 23 | $77.00 | $41.40 | $35.60 |
| Long Consult | 36 | $122.00 | $80.10 | $41.90 |
| Service | Item Number | Fee | Rebate | Gap |
| Standard Consult | 5020 | $90.00 | $53.65 | $36.35 |
| Long Consult | 5040 | $130.00 | $92.00 | $38.00 |
| Service | Item Number | Fee | Rebate | Gap |
| Short Telehealth < 5 mins | 91890 | $35.00 | $18.85 | $16.15 |
| Standard Telehealth > 5 mins | 91891 | $77.00 | $41.20 | $35.80 |
| Service | Fee | Rebate | Gap |
| Commercial Drivers License | $200.00 | $ – | $200.00 |
| Urine Drug Test | $100.00 | $ – | $100.00 |
| Private Flu Vax | $15.00 | $ – | $15.00 |
| Iron Infusions | $130.00 | $80.10 | $49.90 |
| Full Skin Chekcs | $80.00 | $ – | $80.00 |
| Pre-Employment-Simple | $100.00 | $ – | $100.00 |
| Pre-Employments-Spiro and Limitation Testing-Report | $295.00 | $ – | $295.00 |
| Pre-Employment-As Above and Including Drug Test Report | $395.00 | $ – | $395.00 |
| Medical Reports-Insurance | $600.00 | $ – | $600.00 |
| Admin Fee for Records Relaese for Insurance and Lawyers | $50.00 | $ – | $50.00 |
| Release of Records First 33 Pages | $38.00 | $ – | $38.00 |
| Per page after the above | Additional Cost $1.40 |
Practice Policies
Mt. View Doctors is bound by the Privacy Act 1988 and complies with the Health Records and Information Privacy Act 2002 No 71. All patient information is private and confidential, and disclosure to family, friends, staff or others without the patient’s approval or as legally directed is prohibited.
Policies
Contacting Your Health Professional
If you wish to discuss a matter with your GP over the phone, please contact reception on (07) 3894 2213 who will pass on your message to your doctor and request them to call you back.
Compliments and Complaints
If at any time you have a concern, comment or suggestion please do not hesitate to fill in a “Compliment, Comment or Complaint” form (available in Medical Clinic Waiting Room), or leave an email to info@mtviewdoctors.com.au directed to the practice manager. Alternatively you may contact the Office of the Health Ombusman through their health service complaint form Online health service complaint form – Office of the Health Ombudsman. Otherwise, you may call them through 133 646 between 9.30am and 3pm Monday-Friday, or email them at info@oho.qld.gov.au.
Booking Appointments
Appointments may be booked via online (Hotdoc) or by calling: (07) 3894 2213 in person Monday to Friday 08:00 am – 05:00 pm and Saturday, Sunday 09:00 AM – 02:00 PM and public holidays – 09:00am – 02:00PM. Regular appointment times are 15 minutes, if you feel you need longer, please discuss with the receptionist at time of booking.
Walk-Ins are also acceptable.
New Patient acceptable.
Appointments for health assessments, complex medical problems or removal of skin lesions and wound management, etc. all require extra time.
Our doctors do their best to keep extensive wait times to a minimum, however our doctors do tend to run late.
Confidentiality-Privacy and Health Information
Your medical record is a confidential document. It is always a policy of this Practice to maintain security of personal health information. Information is only accessed by authorised members of staff for the purposes of improving or enhancing your health care.
Appointments types
Appointments for health assessments, complex medical problems or removal of skin lesions all require extra time. Whilst the Doctors aim to keep patients waiting times as short as possible; delays may occur. Walk-ins are -Welcome, New Patient -Welcome
Communication Assistance
Please notify our reception team upon arrival if you require assistance with communication (e.g., a translator). A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, book online at: https://www.nabs.org.au/ or by phoning 1800 246 945
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Facsimile
Facsimiles, printers and other electronic communication devices are only accessible to doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the details are correct.
Computerised Records
Specific systems have been put in place to protect the privacy, security and integrity of our patient records. All staff members are trained in computer security. IT Support oversees the maintenance and security of our computers.
Results
A follow up appointment is usually required to receive results. Telephone advice will only be made if authorised by your doctor. The Medical Centre will attempt to contact you regarding any urgent results. All patients with a valid Medicare card will be bulk billed for result consults.
Telephone Enquiries
We value our patients’ concerns, so please leave a clear message with the reception staff and your doctor will return your call when possible.
Additional Information
Every staff member is bound by the signed privacy clause in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.
Smoking Policy
This practice has a strict no-smoking policy.
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time.
If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
However, if you are still unsatisfied, you can write to The Health Care Complaints Commission by clicking here. The HCCC protects public health and safety by resolving, investigating and prosecuting complaints about healthcare. It is an independent body that was established under the Health Care Complaints Act 1993. The organisation has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.
Location and Parking
Free parking in Neighbourhood Shopping Centre car park
Prescriptions
Check your medications regularly and ensure you have sufficient supply until your next
appointment. We offer Quick Consults through HotDoc if you require a quick repeat prescription. Otherwise feel free to contact reception on (07) 3894 2213 to organize a consult to receive your script. Please note doctors will not give prescriptions without consults.
Confidentiality
All members of Mt. View Doctors understand the importance of respecting confidentiality with the information they receive during their employment. Medical details will only be shared with fellow professionals outside the Practice Team with the patient’s informed consent.
Afterhours Consultations
If you need urgent medical care and Mt. View Doctors is closed, 13SICK booking lines are open from 6:00 pm on weekdays, 12:00 pm on Saturdays, all day on Sundays and public holidays. Please call an ambulance on 000 if your situation is an emergency.
After Hour Services
We recommend contacting the local hospital or attend the Emergency Department at
Ipswich Hospital
Address: Chelmsford Avenue IPSWICH QLD 4305
Contact
Phone: 07 3810 1111
Fax: 07 3810 1764
If URGENT CARE is required, please call the Ambulance Service on 000
Email Policy: For all communication outside the software program that contains sensitive data/information, we prefer not to communicate via email.
Patient with Flu/CCOVID-19 Symptoms:
All our existing patients are requested to book a telehealth consultation if you have a cough, cold, sore throat or fever.
Book a telehealth consultation if you have tested POSITIVE for COVID-19 in the past 7 days.
Useful Resources
Skin Treatment
Laser Therapy
If your face has been left with blotches, scars, wrinkles, or lines for aging, acne, or too much time in the sun, laser skin resurfacing can assist your skin look older and healthier.
The resurfacing of the skin with laser removes accurately layer by layer. The fresh skin cells that form during healing offer the skin a surface that looks tighter and younger.
Mole Mapping
For those at elevated danger of malignant melanoma, the word mole mapping generally relates to a monitoring program. To recognize and assess lesions of interest, it may include a clinical skin examination and dermoscopy.
Mole mapping is designed to diagnose melanoma by recognizing fresh moles or shifts in pre-existing moles at the earliest feasible point.
Wrinkle Treatment
Laser resurfacing is a method for removing the upper layers of skin using a wand-like laser tool. It is sometimes called “laser peeling” because it removes ancient skin cells to expose newer, more youthful cells. Since a laser is used by the method, a dermatologist has accurate control over the therapy depth, reducing complications to the surrounding tissue.
Photodynamic Therapy Face
It is a type of phototherapy or light therapy and becomes increasingly common as an acne treatment, especially in serious instances that do not react to other medicines.
Photodynamic therapy (PDT) can also work for other skin circumstances, such as sun-damaged skin, precancerous cells, and skin infection.
Forearms
Both skin type and genetics can determine if a individual receives crepey skin and it is more prevalent in elderly individuals, generally not appearing until individuals are in their 40s at least.
However, ultraviolet (UV) radiation is the most prevalent cause of crepey skin. The American Association of Dermatology claims that the most preventable cause of early skin harm is exposure to UV radiation.
Melanoma Detection
Early detection medical tests. Epiluminescence microscopy, or dermoscopy, is a painless medical method used to detect melanoma prematurely. The patterns of size, shape, and pigmentation in pigmented skin lesions can be evaluated by a doctor using a handheld device.
Skin Cancer Surgery
A specially trained surgeon performs the Mohs operation. First, the surgeon removes a very thin skin layer (including the tumor) and then microscopically checks the sample removed. If cancer cells are seen, it will remove and examine another layer.
Sport Medicine
Innovative Pain Laser Therapy
Additionally, studies indicate the effect of low-level laser therapy on pain, muscle spasm, morning stiffness, burns, carpal tunnel, and fibromyalgia.
Acute Chronic Musculoskeletal
Different types of manual therapy, or mobilization, can be used to treat people with spinal alignment problems. For some acute musculoskeletal pain, these techniques have been shown to speed recovery.
Pain Management
Post-Surgery Pain Management
Typically, severe pain can be handled effectively after surgery. Modern medicines for pain and anesthesia can regulate post-operative pain and assist cure your body. If you’re having surgery, after the operation it’s natural to have pain issues as well as the hazards associated with strong pain medicines.
Sports Injury Pain Management
There are a number of therapy alternatives for pain relief that help decrease the painful symptoms after a sport injury, including: Minimally Invasive Treatment Options, such as Epidural Steroid Injections. Tenotomy percutaneous or fasciotomy. Biofeedback. Acupuncture. Diagnostic Injections. Therapeutic Injections.
Aesthetics
Platelet Rich Plasma (PRP)
Platelet-rich plasma (PRP) injections in a focused mix of platelets from your own blood to bathe disturbed cells. Platelets are engaged in coagulation and wound healing, so the better hope is that they will “naturally” stimulate healing — regenerative medicine.
Body Sculpting
Liposuction, a surgical procedure with intrinsic hazards that many patients want to prevent, is the most frequently recognized treatment. There are now less invasive energy-based options, including energy-assisted liposuction, which is generally more gentle compared to standard liposuction. Recently, completely non-invasive treatments are showing up in the market but results are less predictable.
Facial Skin Assessments
You may experience some modifications in the appearance of your skins, but you are not sure which service would best suit your requirements. Or perhaps you understand instinctively now is the time to begin taking more interest in your skin’s health but don’t know where to start.
Whatever the reason, we’re here to assist our certified professional estheticians.
Acne Treatment
We recommended therapy scheme relies on your era, your acne type and severity, and what you’re prepared to commit to. For example, for several weeks, you may need to wash and apply medicines twice a day to the affected skin. Topical medicines are often used in conjunction with medicines you take by mouth (oral medicine).
Acne Scar Treatment
Active breakouts are sufficiently frustrating, but the acne scars can leave behind can feel quite diabolical. The nice news is that it is possible to treat acne scars. Atrophic scars on the face are most prevalent. Under the adjacent skin lies a depressed scar. They are created when insufficient collagen is produced while healing the wound. We can treat them safely
Microdermabrasion
Microdermabrasion is a minimally invasive skin tone and texture renewal operation. It can make sun damage, wrinkles, fine lines, age spots, acne scarring, melasma, and other skin related issues and conditions appear better.
Injectables – Botox
Fine lines, frown lines, lines of how-those-get-there. Whatever you call them, on your forehead, between your eyes, and crow’s feet, a few minutes of Botox can smooth wrinkles. This is a non-invasive FDA-approved therapy requiring zero downtime, so on your lunch break you can come in and remove these signs of aging.
Injectables – Dermal Fillers
Facial fillers are products that rejuvenate the skin of the face by decreasing or eliminating wrinkles, increasing scar depression, improving the lips and replacing the loss of soft tissue volume by facial injections. Our skin becomes more vulnerable with era to wrinkles and decay. Sun exposure and years of muscle motion (squinting, chewing, smiling) help break down the skin’s tissue.
Occupational Health
Work Assessments including Work Cover
A workforce risk management instrument used to screen people for risk variables that may restrict their capacity to perform a job securely and efficiently is pre-employment medical assessments.
We provides extensive and detailed medical examinations, pre-placement and regular medical evaluations that can be tailored to your company requirements.
Travel Medicine
Travel Medicine Risk Assessment
We are happy to give travel health services to our registered patients. Our nurse utilizes up-to-date data to inform you about your health requirements around the globe. They can take most of the vaccinations and provide treatment prescriptions where necessary.
Many individuals take long-haul vacations that require complex vaccine classes.
Vaccinations
Recommended vaccines for all athletes. Inactivated tetanus, diphtheria, pertussis, influenza, hepatitis A, hepatitis B vaccines and live measles, mumps, and varicella vaccines (if immunity is not proven by a natural infection) are suggested consistently for adult elite athletes.
Allied Health
Chiropractor
Chiropractors use hands-on spinal manipulation and other alternative therapies, with the hypothesis that adequate alignment of the musculoskeletal structure of the body, especially the spine, will allow the body to cure itself without surgery or medication. Manipulation is used to restore mobility to tissue-restricted joints induced by traumatic events such as falling or repetitive stress.
Physiotherapy
Through motion and practice, manual therapy, education and counseling, physiotherapists assist individuals impacted by injury, disease or disability.
They keep individuals of all ages healthy, assisting patients to cope with pain and stop disease.
The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them remain independent.
Podiatry
Podiatry is treating foot and ankle illnesses. It is the medicine branch that deals with the foot and ankle almost solely. Podiatry involves treating minor diseases, such as ingested toenails, but may also include surgery to enhance chronic circumstances, such as bunions or foot pain.
Remedial Massage
Remedial massage is a complementary therapy aimed at treating muscles that are harmed, knotted, tense or motionless. For a number of issues affecting the muscles, tendons and bones, it is helpful.
Therapy
Each modality uses distinct methods or focuses on distinct outcomes — for example, cognitive behavioral treatment focuses on recognizing and challenging cognitive distortions and patterns of irrational thinking, while psychodynamic treatment seeks to detect unconscious disputes or repressed memories that may contribute to problems in the real world.
Audiology
Audiology is a fast-growing field and there is a definite need for audiological services. A domestic hearing research showed that about 16 percent of the population has a substantial hearing loss.
Acupuncture
Laser and Traditional Acupuncture
Aser acupuncture is a form of acupuncture-like low-level laser treatment (LLLT). … Although proof from traditional Chinese medicine given an explanation for these consequences, the analgesic impacts of laser acupuncture have yet to be verified in a conclusive manner.
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Mt. View Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Mt View Doctors a Bulk Billing Practice?
Mt View Doctors is a mixed billing practice.
We Bulk bill patients 16 and under
DVA card holders
Concession and Pensioner card holders
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (07) 3894 2213 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (07) 3894 2213
